A support agent that resolves two thirds of tickets
A B2B software company with 2,000 customers
68%
solved without a person- Industry
- SaaS and startups
- What we built
- Custom AI Software
- Time to go live
- 5 weeks
The problem
Where it hurt.
Three people spent their day answering the same twenty questions, and first replies took four hours.
What we built
The system.
- 01Learned from the help docs and past tickets
- 02Answered common questions on chat and email
- 03Handed unusual cases to a person with the history attached
- 04Kept a log so the team could review every answer
The result
68%of tickets solved without a person
1minor less to first reply, down from 4 hours
5wkfrom audit to live
Representative engagement. Client name withheld under NDA. Figures are typical of results at this type of company.
What it means for you
Then came the growth.
Getting the hours back was the first win. It also freed the team to look outward: to take on more work, answer more customers and try things they had not had time for. That is how a single automation becomes a growth plan.
Running something similar? See how we approach AI for saas and startups or read about our custom ai software service.
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