Automation at scale is more than linking a few tools together. It needs a structure that can handle the odd cases, enforce approvals, and keep a record of every decision it made.
The systems that last blend fixed rules with judgement. Fixed steps give you reliability. The judgement handles the parts that depend on context, like sorting, summarising, and recommending.
When you record what the system is doing from day one, you can spot drift early, fix slow points quickly, and keep improving performance without a rebuild.
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